About Me

Jonathan Majano

IT professional and aspiring cloud engineer with hands-on experience supporting enterprise learning platforms, automating workflows, and building user-focused web solutions.

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Education

Northern Virginia Community College, Woodbridge, VA

Associate’s in Computer Science

Northern Virginia Community College, Woodbridge, VA

Associate of Applied Science in IT specializing in Cloud Computing

Technical Proficiencies

  • Languages: Python, JavaScript, HTML/CSS
  • Platforms & Tools: Active Directory, AWS/Azure, Office 365, Git, Docker, VS Code
  • Certifications: CompTIA Security+, CompTIA Network+, CompTIA CySA+ (Expected Apr. 2026)
  • Clearance: Active Secret Clearance

Experience

Tier 2 Help Desk Representative - Learning Support System (LSS) Support

Davis Defense Group, Inc — Quantico, VA

  • Provided Tier 1 & 2 technical support for MarineNet and Moodle, diagnosing and resolving user authentication, system access, and course-related issues. Collaborated with the Ed Tech team to troubleshoot and resolve site performance issues and course functionality errors while adhering to DoD security protocols and compliance standards.
  • Monitored and managed IT incidents, promptly identifying and escalating critical issues and maintaining detailed incident documentation and resolution tracking.
  • Managed and resolved support tickets in Jira Service Desk, ensuring detailed documentation, timely resolutions, and escalation of complex issues following ITSM best practices.
  • Developed and implemented a streamlined mailing label process, reducing creation time by 75% and improving operational efficiency.
  • Identified high-volume authentication support trends (80% password reset-related) and independently developed a self-service recovery solution to reduce operational burden.
  • Designed and produced instructional video content to support learners and administrators with course access, enrollment workflows, form creation, and role management within MarineNet.

Technical Projects

MarineNet Authentication & Account Recovery System

JavaScript, HTML5, CSS3

  • Designed a self-service password reset and account registration interface to reduce high call volume in MarineNet.
  • Integrated frontend support for CAC-based authentication flows within existing DoD identity infrastructure.
  • Engineered a multi-step registration workflow with eligibility verification and real-time input validation to reduce user errors.
  • Implemented client-side password strength validation with guided user feedback.
  • Designed accessible, responsive interfaces using JavaScript (ES6+), HTML5, and CSS3.

Jira Workflow Template

Jira

  • Developed visual Jira templates and dashboards to track tickets for Moodle and Diary projects.
  • Created dashboards showing ticket status and trends for reporting.
  • Streamlined project tracking, enabling faster decision-making and monitoring of progress.

EKB Content Migration & QA

Jira, Python, Excel

  • Supported migration of MarineNet/Help Center FAQ content into a new EKB knowledge base with consistent tagging and formatting.
  • Built Python pipelines to parse/clean HTML, deduplicate entries, and generate updated JSON outputs.
  • Produced CSV exports for Excel tracking of edits, tagging, and QA.

Cloud Resume Challenge

AWS, JavaScript, HTML/CSS, Python, GitHub Actions

  • Deployed resume website using AWS S3, CloudFront, and Route 53 with a serverless visitor counter (API Gateway, Lambda, DynamoDB).
  • Automated deployments and updates using GitHub Actions and infrastructure-as-code patterns.

Certifications

  • CompTIA Security+
  • CompTIA Network+
  • CompTIA CySA+ (Expected Apr. 2026)

Contact

Email: majanojonathanv@gmail.com
LinkedIn: linkedin.com/in/jonathanvmajano
GitHub: github.com/MajanoJ
Website: jonathanvm-it-resume.com

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